Effective Date: 01-May-2025
Contact: help@upongo.com | +92 349 4831849
At UpOngo, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.
1. Information We Collect
Personal Information: Name, email address, phone number, and payment details (via Stripe or offline methods).
Login Credentials: Information from Facebook and Google is used for login.
WhatsApp Usage Data: Conversations, templates, campaigns, and related metadata.
Device & Usage Info: IP address, browser type, device ID, cookies, and access logs.
2. How We Use Your Information
To provide and manage our WhatsApp Cloud API services.
To process payments via Stripe or offline channels.
For campaign personalisation and feature delivery (e.g., chatbox, templates, QR codes).
For account authentication using Facebook/Google login.
To respond to queries and offer customer support.
3. Sharing & Disclosure
We do not sell your data. We only share it:
With service providers (e.g., Stripe, Meta Platforms) for functional delivery.
As required by law or to protect legal rights.
4. Data Security
We employ strict security practices and encryption standards to safeguard your data.
5. Your Rights
Request access, correction, or deletion of your data.
Opt out of non-essential communications.
6. Policy Updates
We may update this policy. You’ll be notified via email or in-app alert.