Effective Date: 01-May-2025
Contact: help@upongo.com | +92 349 4831849
These terms govern your access and use of UpOngo’s services. By subscribing to or accessing our platform, you agree to comply with these terms.
1. Services Offered
WhatsApp Cloud API management, including chat, chatbot, campaigns, and templates.
Third-party integrations include Stripe, Facebook, and Google.
REST API, Webhook, and team-based access for business communications.
2. User Responsibilities
Provide accurate account information.
Use the platform lawfully and responsibly.
Maintain the confidentiality of your login credentials.
3. Payment Terms
Subscription plans (PKR 4,000 / 8,000 / 10,000) are billed monthly.
Payment can be made via Stripe or our offline payment gateway.
No refunds once a billing cycle has started.
4. Prohibited Use
Sending spam, abusive, or illegal content via the platform.
Using automation or bots is not supported by UpOngo.
Misuse of WhatsApp API in violation of Meta’s terms.
5. Account Termination
We reserve the right to suspend or terminate accounts that breach these terms without notice.
6. Limitation of Liability
UpOngo shall not be held responsible for any data loss, API restrictions by WhatsApp, or third-party integration issues.
7. Modifications
We may change these terms at any time. Continued use after changes implies acceptance.